FAQs

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Dr. Uchenna's MYSMILE range is a game-changer in dental aesthetics and oral care. Created by renowned cosmetic dentist Dr. Uchenna Okoye, it offers a luxurious and innovative approach to dental beauty. The range includes the most effective Whitening Toothpaste on the market, featuring premium ingredients for a whiter smile. The MYSMILE Whitening Pen provides instant and long-term teeth whitening in a convenient, on-the-go format. Driven by the latest cosmetic dental science, MYSMILE embraces the concept of "skinification" of teeth, elevating oral care to a pleasurable ritual. With its impressive results and attention to design, MYSMILE stands out in the world of dental care.
All direct payment gateways adhere to the standards set by PNo, we do not conduct any testing of our products on animals. We are proud to be globally recognized as a Peta-approved brand. Our entire product range is cruelty-free and Vegan-friendly, reflecting our commitment to ethical practices.

Absolutely! Dr. Uchenna's MYSMILE is designed with sensitivity in mind. The peroxide-free PAP formula used in MYSMILE is gentle on the teeth and gums, making it suitable for individuals with sensitive teeth. You can achieve a brighter smile without experiencing any discomfort or sensitivity commonly associated with traditional teeth whitening products.
Dr. Uchenna's MYSMILE is designed for a wide range of users. However, it is recommended to consult with a dentist before using any teeth whitening product, especially if you have pre-existing dental conditions or concerns. Your dentist can provide personalized advice and guidance based on your specific dental needs.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days, but faster shipping options are always available

Foreign shipping could take up to 14 business days.
Updated shipping estimates will be given at checkout.
Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we currently ship our products all over Europe and USA with plans for the rest of the World.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.